Cookie Policy
Version 1.0
Like many other websites, Royal Panda (“We”) and its partners (third-party service providers, advertising and marketing partners, etc.) use cookies and pixels when you visit www.royalpanda.com (the “Website”) and / or when using the services provided on our website.
The purpose of this Cookie Policy is to provide the website's users ("You" or "the User") with clarity and transparency about how We collect and use cookies ("Policy").
1. What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you access websites on the internet.
Cookies help Users navigate around our website and allow Us to tailor the content of our site to fit the needs and preferences of Users.
None of the cookies We use collect your personal information (e.g. names, addresses, telephone numbers, email addresses) and they can’t be used to identify You as an individual. They typically collect anonymous identifiers associated with your device, browser, referring site URLs, time or usage information, Website preferences and settings, etc. (as further provided in this Policy).
You can find more information about cookies at http://www.allaboutcookies.org
2. Types of cookies we use
We use the following types of cookies on our website:
· Essential Cookies:
These are cookies which are:
· Used only to make our website work properly; OR
· Strictly necessary for us to provide the services expected by our users
- RoyalPandabtag
Purpose: Unique tag to identify affiliate for Netrefer
Content: Unique tag to identify affiliate for Netrefer
Type: persistent
Lifespan: 45 days
First party
International transfers: No.
- RoyalPandanrpid
Purpose: Marketing source ID for Netrefer
Content: Netrefer Marketing Source ID
Type: persistent
Lifespan: 45 days
First party
International transfers: No.
RoyalPandanrbid
Purpose: Banner ID for Netrefer
Contents: Banner ID for Netrefer
Type: persistent
Lifespan: 45 days
First party
International transfers: No.
- RoyalPandanrmeta
Purpose: Used in "postbacks" to help affiliates identify / link the reference to their user database
Contents: Additional ID
Type: persistent
Lifespan: 45 days
First party
International transfers: No.
- Key betslip
Purpose: If any odds are added to the betslip this field is used to retain information on stakes, odds (“outcomes”) etc. so the betslip can be repopulated for returning users.
Content: Example: - Type: Local Storage
Lifespan: - - Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- Key retain betslip selection
Purpose: To control whether the betslip should be repopulated for returning users within same session – if customer moves around site. - Content: Example: {"retainBetslipSelection"
Type: LocalStorage
Lifespan: -
Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- Key selected outcomes
Purpose: Similar to keybetslip but only stores the actual outcomes.
Content: Example:
Type: LocalStorage
Lifespan: -
Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- Key user setting
Purpose: Stores user settings such as odds format, whether to accept odds changes and so forth. Tied to the browser, not a specific user ID.
Content: Example: {"oddsFormat":"decimal","showOddsChangeOptions"
Type: LocalStorage
Lifespan: -
Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- Kambi-localstorage
Purpose: Probably to be able to limit which entries to retain, default value is “all”.
Content: “all” or empty
Type: localStorage -Lifespan: -
Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- Kambi-localstorage-all
Purpose: an escaped list of all localStorage items. -Content: Example: ","keyselectedoutcomes":"","keyretainbetslipselection":"{\"retainBetslipSelection\"
Type: localStorage -Lifespan: -
Third party, Kambi, Privacy Policy: https://www.kambi.com/privacy-policy
International transfers: No
- __cfduid
Purpose: Zendesk chat - keeps track of who the player is - links to player ID - customer support to help with inquiries
Content: At the time of writing: d5368cdfa48ad7e40c03e9af517a4b66e1516265792
Type: persistent
Lifespan: 1 year
Third Party, Zendesk, Privacy Policy: https://www.zendesk.com/company/customers-partners/privacy-policy/
International transfers: The cookie is set by a server in the United States
· Non-Essential cookies:
These are cookies which are not required for our website to function or behave as the user would expect it to. These include cookies relating to:
· Marketing, which gather information about the user’s browsing patterns and behaviour to target them with advertisements which would be more likely to interest them
· Analytics/ Statistics, which help website owners gather information about users on their website, such as when they first visited the website and/or how often they access it and at what particular time. These also include cookies that log how the user came across the website, using which search engine or other link.
__user_id
Purpose: Track each user individually and his/her navigation for retargeting
Content: A random value assigned to each user on his/her first access at royalpanda.com
Type: Persistent
Lifespan: 1 year
Third party International transfers: No
_Hotjar
Purpose: Analyse
Content: Device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website)
Type: Session, User
Lifespan: Session cookie expires after 30 minutes. User cookie expires after 1 year.
Third party International transfers: No
- “LocalStorage” - ggc-cookie-consent
Purpose: Storing accepted cookies so as not to show the cookie consent box at the next login
Type: persistent
Lifespan: 90 days
- Google Analytics
Purpose: Analysis
Contents: Player ID, Username, Email Address, Administrator Rights, Name, Language, Location, Browser and Operating System, Network, Device, Channels, Source, Medium, Campaigns, Site Visits, Payment Provider, Clicked Postcards, Search Queries, Games Clicked, Scroll Depth , deposits
Type: 1 session, 1 user
Lifespan: Session cookie expires after 30 minutes. User cookie after 2 years
Third Party
International transfers: No.
- Google Adform Store latest
Purpose: Analysis
Content: Player ID, Deposit Value, IP Address, Cookies ID, Deposit Currency
Type: -
Lifespan: -
Third Party
International transfers: No.
3. How We Use Cookies
We use cookies for a number of reasons, including, but not limited to:
· to assist new customers during the sign-up process,
· to allow customers set Website preferences
· to allow customers to navigate between pages of the Website more efficiently
· to run the functionality of the Website optimally and efficiently
· to activate certain features of the Website
· to gather information about customer/User activity on the Website and to understand how it is used
· to detect and prevent fraudulent use of the Website
· to track how customers/Users, arrive at our Website for marketing purposes and to track referrals
· to deliver more relevant advertising to our customers/Users at the websites and mobile applications they visit
· for research and analytical purposes to see how Users interact with the Website in aggregate
We do not, under any circumstance, sell information collected via cookies.
4. Managing Cookies
If you do not want Websites to place cookies on Your computer or mobile device at all, you can adapt your browser settings as such that you will be notified before any cookie is placed. You can likewise adapt the settings as such so that your browser refuses all cookies, or only the third-party cookies.
Likewise, you can remove any of the cookies that have already been placed. Please note that you will have to adapt the settings for each browser on any mobile device and computer You use separately.
Without cookies enabled we can't guarantee that our website and Your experience would be optimal, and in some cases, you may not be able to log in to your account if cookies are disabled.
It is important to note that different browsers offer different ways of configuring your browser’s cookie settings. The following links provide you with steps on how to use, erase or adjust cookie files on your particular browser:
· Internet Explorer - https://support.microsoft.com/sv-se/help/17442/windows-internet-explorer-delete-manage-cookies
· Firefox - https://support.mozilla.org/sv/kb/aktivera-och-inaktivera-kakor-webbplatser-installningar
· Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=sv
· Safari - https://support.apple.com/kb/PH21411?locale=sv%5FSE
If necessary, consult your browser’s “help” function, or go to your browser’s manual. If you wish to disconnect cookies of specific parties, you can do this through www.youronlinechoices.eu.
Please note that We aren't responsible for the content of external websites.